Frequently Asked Questions

Accounts

How do I create an account?
Creating an account is very easy! Just click here and fill out the form.
The required fields are: first and last name; street address, city, state, and ZIP code; phone number (with area code); email address; and a password. The password needs to be at least six characters long and include letters and numbers.
After you've submitted the form, we'll review the information provided and send you an email letting you know you've been approved. You're good to go!

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Why do you review the account requests?
As with everything at SellToner.com, the issue is trust. Each account request that comes in is reviewed by a SellToner.com employee. We review the requests to make sure we're dealing with people who legitimately want to do business with us.

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How long will it take for my account to be approved?
Our relationships with our suppliers is our most valuable asset. We are as eager to start doing business with you as you are with us! We will let you know you're approved as soon as possible, usually the same day we receive it. Applications are only reviewed during business hours: Monday – Friday, 9:00 AM – 6:00 PM MDT. If your request falls outside of these hours, please be patient.

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Selling

How do I get paid for items I'm selling?
We can pay in just about any way that works for you: PayPal, check, credit card, and even bank wire transfer.

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How long will it take before my offer is accepted?
Each offer is unique, so the amount of time before a final offer is reached will vary. A lot of the time, especially when you use our suggested prices, we can let you know right away. Other times, we'll need to work on some of the details with you. As a rule of thumb, offers are generally worked out within one business day of their submittal.

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How does shipping work?
We pay the shipping on qualifying offers in most cases, sometimes we may need to work out other arrangements depending on certain variables like your location. In order to qualify you must accept our target prices.

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How should I package my items for shipment?
Please observe the following guidelines when you package your items:
  • If there are shipping or other labels already on retail boxes, do not try to remove them.
    • If you really need to remove a label, try a hair dryer on high: the labels will peel right off!
  • Do not add any additional labels—or tape—to retail boxes.
  • Retail boxes are designed to be shipped in master cartons, so please ship them inside a separate box or boxes.
  • Wrapping retail boxes in paper does not protect it from damage from carriers.
  • Indicate who the package is from.
    • Clearly label the outside of your shipping package, and/or
    • Include documentation (such as a copy of the purchase order) inside the shipping package which identifies the sender.
  • Do not tape multiple retail boxes together, or apply any tape to the retail boxes. Boxes sent this way typically arrive in very bad condition.
  • Do not write on retail boxes. Note: there is no need to cover pre-existing writing with labels or stickers.
We resell your items, so we would very much like to get them in the best shape possible. Thank you for your consideration!

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When will I get paid?
We will send payment within 24 hours of receipt and inspection of items. Our number one priority is getting your business, so please inquire about other options if this doesn’t work for you.

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Creating Offers

How does the whole offer system work?
Creating an offer is a straightforward process.
  1. Give the offer a name
  2. Browse the inventory, adding items to your order

    Don't forget to press the Add Items to Offer button button!
  3. When you're finished adding items, press the View Active Offer button button to specify each item's details:
    • Rate. This is the amount we will pay you for the item. This is the per-item price; it is multiplied by the quantity (see below) to arrive at the total price for the line item. The initial value is our target price for the item.
    • Quantity. If you have multiple identical items, adjust the quantity. The rate (see above) will be multiplied by the quantity to arrive at the line item's subtotal.
    • Box style/status. The style indicates whether the item is packaged in the manufacturer's current “New Style” box, or in an “Old Style” box the manufacturer no longer uses. The status indicates whether the box is factory sealed or opened.
    • Box condition. We rank box condition on a scale from 1 to 5 stars, with 5 being the best.
      A 5-star box is perfect: no labels/tape, no marker/writing, and no dented corners or tears on the box.
      A 4-star box is near perfect, a box which, with a little tender loving care, can be restored to 5 stars: e.g., labels or writing which can be removed without damaging the box.
      A 3-star box is in decent shape: some small tears, perhaps a little bit smashed, or some damage from removed labels.
      A 2-star box features severe box damage, and a 1-star box is one that has been pretty much destroyed.
  4. Add any additional comments you'd like
  5. Submit your offer
After we receive the offer, we'll review it. If we like it, we'll accept it and let you know. If we're not willing to quite meet your price, we will send you a counter-offer. You can counter our counter-offer, and so on, until we arrive at an offer on which we both agree.

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What if I have different types of the same item?
If you have different types of the same item, add each type as a separate line item to the offer.
For example, say you have some Brother DR-400 toners, two in old-style boxes and one in a current-style box. You would add Brother DR-400 to your order twice. On one line, you'd change the Box Style/Status to “Old Style Box - Factory Sealed” and change the quantity to 2. On the second line, you'd change the Box Style/Status to “New Style Box - Factory Sealed” and leave the quantity at 1.
Note: Different expiration dates on Inkjet cartridges are handled differently. If all of the dates are good, that is, they're at least six months out, you need only put the closest date. For example, if you have 6 Inkjets with an expiration date of November 2007 and another 4 with an expiration date of December 2007, you would make a single line item with a quantity of 10 and an expiration date of November 2007. You can list the individual dates in the offer's comments. However, any bad dates (expired dates or dates less than six months out) should be listed as their own line item.

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What are the comments for?
A better question might be: what aren't the comments for? Use the comments to provide more detail about an offer. If you have slightly different but all valid expiration dates on your Inkjet cartridges, don't bother with different line items! Just make a quick note about the specific dates in the comments. You can also add the tracking numbers for your shipment once you get them.
Our sales reps constantly check and respond to your comments, so it's a good place to put any questions you have about the offer. They're your venue for adding any the explanation or details your offer needs … use it!

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What do the icons mean?
This is the offer icon. Offers which have not yet been submitted to SellToner.com are represented with this icon.
This is the pending offer icon. Pending offers have been submitted to SellToner.com and are waiting to be accepted or declined.
This is the pending counter-offer icon. The original offer has been replaced by a counter-offer from SellToner.com. (The old offer's status is changed to declined.)
This is the accepted offer icon. Accepted offers have been agreed to by SellToner.com and are ready to be shipped (by sellers) or paid for (by buyers).
This is the declined offer icon. Declined offers were not agreed to by SellToner.com, but are usually replaced by counter-offers.
This is the comment icon. Comments are attached to offers and include important messages from buyers and sellers to SellToner.com, and vice versa.
This is the new comment icon. It indicates when an offer has a new comment waiting to be read.

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Privacy Policy

This website uses Google Analytics to help analyze how users use the site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' us of the webiste and to compile statistical reports on website activity for SellToner.com. We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

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Terms and Conditions

Please refer to our full Terms and Conditions.

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